Shipping & Returns

All orders are shipped Monday through Friday (excluding some holidays).

SERVICE COST DELIVERY
Various Carriers
  • Orders $149 or less: $6.99 Shipping & Handling Fee plus, $1.00 for each additional product purchased.
  • Orders $149+: Free Shipping & Handling
 7-10 Business Days
  • Please take processing times into consideration when selecting Next Day or 2-Day shipping options at checkout.
  • Orders shipping to HI, AK, and APO can take between 2-3 weeks when using the UPS SurePost shipping method.
  • We want you to be 100% satisfied with your Pure Romance experience. If you have any questions regarding your order, please call 1 (513) 613-7606.
  • Your order will be processed and shipped within 5 business days after the order is placed - excluding weekends and holidays.
  • You will receive an Order Confirmation email when your order is processed, which will include your UPS tracking number.

Customer Satisfaction Guarantee

We’re not satisfied until you are! Pure Romance stands behind its products with a 90-day satisfaction guarantee. If you are not happy with your purchase or experience an issue with a product within the first 90 days from the purchase date, you may return the product for a merchandise credit. Please note, the customer is responsible for return shipping. All original parts, cords, controllers, etc., must be included. To be eligible for a merchandise credit, all toys, lingerie, lubricants, and liquid products must remain unopened, and all clothing tags must be intact.

Product Warranty

Pure Romance offers a one-year warranty on products for any manufacturing defects or material issues that may impact the product's functionality. This one-year warranty is valid from the date of the original
purchase.

This warranty does not cover cosmetic deterioration caused by normal wear and tear or damage caused by accident, misuse, or neglect. Taking the product apart (or its accessories) will render the warranty invalid. 

Return or Exchange:

Pure Romance can only process returns or exchanges for items bought on PureRomance.com. If a purchase was made with a Pure Romance Distributor or any website other than PureRomance.com, the customer should contact the distributor or initiate the return process on that specific website.

To initiate a product return or exchange, please have the Order Number and the email address used when placing the order. Click on the following link to begin the return process: Support Portal request.